The vocabulary problem
Half of what feels like medical complexity is a translation issue. A short glossary of the words that do the most quiet damage.
Topic
Plain-language explainers: what this class of medicine is, how prescribing usually works, what the appointments involve, and which words in the paperwork actually matter.
Half of what feels like medical complexity is a translation issue. A short glossary of the words that do the most quiet damage.
The most consequential thing about a service is often the least discussed: whether there is a reachable human in the gaps.