James, 50–55
Stopped in week four of a first attempt; restarted a year later
The hardest week was also the week I was furthest from anyone I could ask a small question.
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Tag
support
Who to contact between appointments
The most consequential thing about a service is often the least discussed: whether there is a reachable human in the gaps.
Toby Nwachukwu · 12 May 2026